problem e-mails going to junk folder - office 365

Hey Barry,

It sounds like you have taken the steps you need from the O365 side.

1. Make sure you mark the messages as not junk

2. Add the sender to your safe senders list

3. Add the domain to the safe domain list

If it is still happening, normally I have seen the local client itself filtering, be it outlook, a phone, etc. So I would also check what settings you can from the device.

Finally, if you want to dig into it more, you would want to look at the email header of the message. Open up the message in outlook, go to file->properties, and you will see all the email header there. You can post it in a service like this ->https://mxtoolbox.com/EmailHeaders.aspx

In there you can look at the values such as spamscore etc, to try to get an idea what could be happening/causing this. If you want help with that, I am sure myself, or several others here could help you.

Adam