Forum Discussion
Problem accessing shared Outlook 365 folder
Hello We are having trouble sharing an Outlook folder. A member of staff is using the Microsoft Outlook 365 desktop app and is trying to share a folder that is a sub-folder of his Inbox folder. He...
You should grant "Folder Visible" permissions on every folder in the path, including the Root one (Top of Information store/the one with the user's address in it).
Hi, Thank you for responding to my query.
We have tried that and are seeing a little progress.
What happens now is the when the node named after the person who has shared the folder is clicked it expands and 'New folder' is shown beneath it. This is very strange as I would expect the name assigned by the sharer to be shown.
When 'New folder' is clicked the user who has been assigned access to the folder is prompted to name it. A name is typed and the original error message quoted above is displayed 'Can't complete your request.'
- That seems odd, if you can reliably reproduce it best open a support case.