Forum Discussion
Powerpoint not opening
Hi, I have a subscription from my university for Microsoft office 365 and am using MacOS Big Sur. However, my PowerPoint doesn't work (The application keeps bouncing in the dock and later shows not responding). I have tried to reinstall the office several times but the same problem persists. Apart from that everything works perfectly fine (Word, Excel, Outlook).
1 Reply
HelloKhushboo17
What license is assigned to you?
kindly use the link to uninstall the product completely
Uninstall Office for Mac - Office Support (microsoft.com)
Ensure these files are removed completely
Open the Containers folder and ctrl+click each of these folders and Move to Trash. Note that some of these folders may not be present.
com.microsoft.errorreporting
com.microsoft.Excel
com.microsoft.netlib.shipassertprocess
com.microsoft.Office365ServiceV2
com.microsoft.Outlook
com.microsoft.Powerpoint
com.microsoft.RMS-XPCService
com.microsoft.Word
com.microsoft.onenote.mac
reinstall the product using the link https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Office_16.45.21011103_BusinessPro_Installer.pkghttps://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Office_16.45.21011103_BusinessPro_Installer.pkg
Update history for Office for Mac - Office release notes | Microsoft Docs
please let me know the behavior when this has been achieved
