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Khushboo17's avatar
Khushboo17
Copper Contributor
Feb 19, 2021

Powerpoint not opening

Hi, I have a subscription from my university for Microsoft office 365 and am using MacOS Big Sur. However, my PowerPoint doesn't work (The application keeps bouncing in the dock and later shows not r...
powerpoint
MVPromise's avatar
MVPromise
MCT
Feb 19, 2021

HelloKhushboo17 

What license is assigned to you?

 

kindly use the link to uninstall the product completely

Uninstall Office for Mac - Office Support (microsoft.com)

Ensure these files are removed completely

Open the Containers folder and ctrl+click each of these folders and Move to Trash. Note that some of these folders may not be present.

  • com.microsoft.errorreporting

  • com.microsoft.Excel

  • com.microsoft.netlib.shipassertprocess

  • com.microsoft.Office365ServiceV2

  • com.microsoft.Outlook

  • com.microsoft.Powerpoint

  • com.microsoft.RMS-XPCService

  • com.microsoft.Word

  • com.microsoft.onenote.mac

reinstall the product  using the link https://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Office_16.45.21011103_BusinessPro_Installer.pkghttps://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/MacAutoupdate/Microsoft_Office_16.45.21011103_BusinessPro_Installer.pkg

 

 

Update history for Office for Mac - Office release notes | Microsoft Docs

 

please let me know the behavior when this has been achieved