Forum Discussion

Copper Contributor

Aug 28, 2017

People webpart issue

Hello Guys, I can't see the box with profile basic information when I pass the mouse over people Icon on people Webpart. Is there any issue with that webpart? Is there any configuration to try and...

Copper Contributor

Aug 28, 2017

The webpart was working ok last mounth.

Anonymous

Aug 29, 2017

and nothing changed in the pages?

Alan Santos
Copper Contributor
Aug 29, 2017
Even in the new created teams or communications sites it doesn't work.
When we pass the mouse over the people icon and name, in a people webpart added, nothing happens.
We also tested with different browsers like IE, Chrome, Firefox and the behavior is the same. We also tested outside the corporate network to isolate and discard causes like Firewall locks and windows Policies.
It's really strange.
- Steve Zhang
  Microsoft
  Sep 06, 2017
  
  Hi Alan,
  
  Thanks for reporting this problem to us.
  
  One cause of not showing the poping up people profile is this person doesn't have email which may caused by this person doesn't have product license.
  
  Could you please help to check if all the people in people web part are with correct license? And could you please add some people with correct license to people web part to confirm if people web part can be showing poping up people profile correct?
  
  You can go to Admin Center -> Users->Active Users to check if user has license or not.
  
  Thank you very much!
  
  Steve

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