Forum Discussion
Marvin Oco
Dec 06, 2018Steel Contributor
password not reflecting in Office 365
password not reflecting in Office 365
No error in Azure AD connect
recent password sync is reflected in admin portal
when we try to login, got error below
User can sign in to local AD using the password
Any known issues?
thanks
- Bhasker ChittanooriCopper Contributor
Sometimes the sync with online portal take more than 48 hrs. are you able to login now?
Is this a single user, a group of users, all users? Any errors in the event logs? Have you run a full password sync cycle?
There's a very detailed article on troubleshooting issues with PHS here: https://docs.microsoft.com/en-us/azure/active-directory/hybrid/tshoot-connect-password-hash-synchronization
- Marvin OcoSteel Contributor
affects all user
Got error 611 below in Event viewer of AD Connect server:
unable to open connection to domain: contoso.com, an exeption occured while attempting to locate domain controller for domain contoso.com; system security authentication exception the username password is incorrect
Azure Ad connect version is 1.1.654.0
- Have you reboot you ad connect server yet?
- Last time i had this happen, after tearing my hair out and a call to Microsoft it turned out to be that I actually had Passthrough Authentication setup and the agent wasn't responding properly until I reboot the adsync server. I switched to Password sync only after that.
Check your adconnect and see if you guys might have Passthrough setup, if so I'd check into maybe rebooting so the agent that handles that gets reset.- wrootSilver Contributor
If Passthrough was in use another thing to check is to see if you are actually not using preview version of agents. I'm not sure when they should stop working, but updating them is a must anyway (for security and compatibility concerns). https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-pta-upgrade-preview-authentication-agents
We have also recently switched from PTA to Password sync, but i still have updated the agents in case PTA will be needed again in the future.