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Athar Shah's avatar
Athar Shah
Copper Contributor
Jan 20, 2018

Outlook will not open without an internet connection

Hi I am subscribed to Office 365 for some time now. For the first time this evening my internet connection failed and for some reason I am unable to access outlook. I then activated hotspot on my mob...
office 365
Dean Adams's avatar
Dean Adams
Copper Contributor
Jul 09, 2018
Hi! Any solution to this problem yet?
  • Carlos Gomez's avatar
    Carlos Gomez
    Former Employee
    Jul 10, 2018

    Hi

    Are you receiving any error message?

    Have you tried opening outlook in save mode?

    Have you tried having only one single account and if it works start adding the other one by one, this to see if issue reproduces with after adding an specific account

    What build of the Outlook client is being used?

    • Shane Eigell's avatar
      Shane Eigell
      Copper Contributor
      Sep 24, 2018

      Experienced an instance of same - Outlook 365 - failing to complete the "Loading Profile" task (shown bottom of splash page) during a period when Local Network was healthy but ISP had Internet Outage.  Multiple Outlook 365 Inboxes including User and Shared, multiple POP3 mailboxes, and Hotmail/Live Inbox.  Outlook 365 current version - v1808 build 10730.20102.  Over 5 minutes at same "Loading Profile" status.  After ISP resolved its issues, Outlook 365 was able to open my Profile with only the usual 30-45sec of effort.

      • B_Loe's avatar
        B_Loe
        Copper Contributor
        Jun 05, 2019
        Having the same issue right now. Never gets past the splash screen whilst on an airgapped network.

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