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wizpip
Copper Contributor
May 18, 2020

Outlook sync errors with Gmail and IMAP

Until last week, my Outlook had been syncing to a both a personal Gmail account, and a Gsuite email account via a Google domain for years.   Suddenly, last Tuesday night, I started getting errors o...
outlook
wizpip's avatar
wizpip
Copper Contributor
May 21, 2020

Just to update on this, I have resolved my own issue.

 

I deleted my mail profile, uninstalled office, deleted all the credentials I'd used from Windows, deleted the Office folder entirely from AppData (Local & Roaming), then went through the registry and deleted anything that related to Office, and used CCleaner to clean it up afterwards.

 

Then I rebooted and reinstalled and finally everything works again. What was different this time was Outlook wasn't aware of my accounts at all, and the setup process was entirely different. No longer does it use App passwords, it just pops up a box from Google to authenticate. This seems like it may have been the issue, so I assume Gmail accounts set up with app passwords will fail in some Office updates until they are deleted from the Windows credential manager (or possibly more extreme doing as I did above).

 

 

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