Forum Discussion

Victor DiCarlo's avatar
Victor DiCarlo
Copper Contributor
Sep 02, 2018

Outlook stops sending and receiving after being opened for a few hours.

I've just purchased Office 365 and the Outlook app. seems to be a bit buggy.   I will open it and leave it for a few hours and it will stop sending/receiving.    I then see that there is an error mes...
outlook
Victor_Ungureanu's avatar
Victor_Ungureanu
Icon for Microsoft rankMicrosoft
Sep 05, 2018

Well, it seems like sympatico.ca is not Victor's domain:

 

Victor DiCarlo's avatar
Victor DiCarlo
Copper Contributor
Sep 05, 2018

Thanks guys, but I am using the new Outlook 365 for my email.

  • Tony Woodruff's avatar
    Tony Woodruff
    MCT
    Sep 08, 2018

    Hi,

     

    I'd definitely recommend moving yourself off of POP/SMTP and migrating to the best experience with MAPI over HTTP.

     

    As the folks have mentioned in this thread, you'll need to sort out a load of DNS and get autodiscover working correctly to connect to the right OA endpoint.

     

    Cheers,

    Tony 

    • Victor DiCarlo's avatar
      Victor DiCarlo
      Copper Contributor
      Sep 08, 2018

      Thanks very much for the advice, but being a noobie, could you explain in detail how I would do this migration?

       

      • Victor_Ungureanu's avatar
        Victor_Ungureanu
        Icon for Microsoft rankMicrosoft
        Sep 11, 2018

        First of all, you should add your domain to Office 365 - https://portal.office.com/adminportal/home#/Domains. While running the wizard to add your domain to Office 365, you will be asked make some changes to your DNS records. If these changes are done, then you are only left to configure a new Outlook profile that connects to your Office 365 mailbox and you're done.

         

        Modifying the DNS records for your domain can cause mail flow interruptions, so you might want to have someone that understands this things guiding you.

         

  • Victor_Ungureanu's avatar
    Victor_Ungureanu
    Icon for Microsoft rankMicrosoft
    Sep 05, 2018
    Outlook 365 it's not a thing. You are mixing Office 365 and Outlook, but in reality you are using the Outlook client to connect to a mailboxes hosted outside of Office 365.
    • Michael Mardahl's avatar
      Michael Mardahl
      Brass Contributor
      Sep 14, 2018

      Just wanted to straighten out a few misunderstandings here (MS you should really differentiate your product naming), there IS such a thing as "Outlook 365", and "Office 365" need not be a cloud service as such. It is also a way to purchase the Office Suite of Applications.

       

      The OP has just purchased Office 365 Home (my best guess) which is an application with very few cloud offerings connected to it. Sadly Exchange online is not a part of it... This is where "Outlook.com Premium" would come into play, as Exchange Online is primarily focused on business customers.

      Outlook.com Premium has a VERY easy migration wizard and most people will be able to follow it.

       

      So basically the OP has purchased the latest and greatest Outlook desktop client (which is now branded Outlook 365 if you stay current on your updates) - and is using it with a (sorry to say it) crappy mail provider.

      Victor, you need not purchase Outlook.com Premium og Office 365 with Exchang eOnline.. but you should consider it, it is a very good service, and Outlook.com Premium is dirt cheap compared to Exchange online. https://premium.outlook.com/?sl=1#/OfferV3

      .

      • Victor_Ungureanu's avatar
        Victor_Ungureanu
        Icon for Microsoft rankMicrosoft
        Sep 14, 2018
        This thread is in the Microsoft 365 section, so if he bought Microsoft 365, then he has Exchange Online included and he shouldn't buy anything else.

        If he doesn't have Microsoft 365, then he should tell us exactly what he has before we can tell him if and why he might want to buy something else.