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404skillsnotfound's avatar
404skillsnotfound
Copper Contributor
May 13, 2022

Outlook Sent Folder gone after update

After a recent office 365 update a few users 'Sent' folder is missing in Outlook. Normally they would have Inbox/Draft/Sent/Deleted but outlook only shows Inbox/Draft/Deleted. now. scanpst as well as the Microsoft Support and Recovery Assistant. I then tried to delete the profile and tried outlook in safe mode. That Sent folder seems to be gone. Cached was turned off, the "keep a copy of sent items in sent folder" is enabled. 

 

Outlook on the web and the same user on a different pc seems to follow the profile. However the sent folder is present on the phones of those that have an iPhone. 

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