Forum Discussion
preyash parekh
Jan 29, 2026Copper Contributor
Outlook Search isue
HI All, We are having a search issue in Outlook Classic. User's unable to search from shared mailbox in outlook classic. issue started last week. is there any one know the fix for it? i have ...
Kidd_Ip
Jan 29, 2026MVP
The inability to search shared mailboxes in Outlook Classic is a recognized issue related to Microsoft’s Server Assisted Search functionality. Microsoft has formally acknowledged the problem and addressed it in recent Outlook releases, beginning with Version 2510 (Build 19328.20000) and later.
Classic Outlook issues with service assisted search for shared mailboxes - Microsoft Support
https://support.microsoft.com/en-us/office/troubleshooting-outlook-search-issues-2556b11f-f4d8-46be-b0a7-de33a3f4f066
preyash parekh
Jan 29, 2026Copper Contributor
Hi,
We are on version 2512 and still having the issue. We have a ticket open with Microsoft and are waiting for their reply. i hope this will be fixed in the 2601 version.
thanks,
Preyash