Forum Discussion
Outlook keeps asking for password
- Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
On one of our computers with the problem, we have Office 2013 on a Windows 10.
It did not work by creating a new windows profile.
It did also not work with another user on that same computer.
How ever, it DID WORK after setting the three registry values for the user as explained here:
https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/enable-modern-authentication?view=o365-worldwide
After doing that, when setting up the e-mail account I got the modern login window, and then it worked.
So this indicates to me that it is indeed an issue with the authentication type.
How ever, another computer we have problem with is using Office 2016 so not sure what to do about that one.
I will try the same registry thing and come back when I know.
just as you state change for version 16.
This works on Microsoft® Outlook® for Microsoft 365 MSO.
Thanks!