Forum Discussion
Jeesoon
Oct 05, 2022Copper Contributor
Outlook keeps asking for password
Hi, we are having an issue with Outlook with an Office365 account on some user. the password prompt are keep on showing. I tried running SARA, update windows 10 and office apps, create new profil...
- Oct 10, 2022Ok so now I tried the same registry settings on a computer with Office 2016 and IT WORKS!
Oh course I had to change for version 16 in the registry.
HKEY_CURRENT_USER\Software\Microsoft\Exchange\AlwaysUseMSOAuthForAutoDiscover REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\EnableADAL REG_DWORD 1
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Version REG_DWORD 1
Rdreynolds343
Oct 06, 2022Copper Contributor
mprcel I have the same problem. I have limited it to one problem or two problems. So same user same computer on domain gets Microsoft security password endless cycle. Login to same computer as a local admin not on domain and it loads fine. Can not remove mail profile due to endless cycle of password. Could be something to do with Microsoft security and credential manager.
mprcel
Oct 07, 2022Copper Contributor
Hey Rd, similar issue here. On the affected users laprop, I logged in as the admin and tried to load up the users profile into outlook and the password prompt still kept appearing. Logged into another domain users laptop as the affected user and no problems at all. Something changed (or updated) since Tuesday that affected us but I honestly believe that it's a machine issue now - something that has affected either registry or file corruption maybe. It's just such a waste of time - uninstalling fully, clearing out all related reg keys to get back to scratch, loading it back on only to face the same problem again. The fact that even under a diff profile on the same machine has the same issue .... there has to be something somewhere ......