Forum Discussion
Outlook for the web - some tenants not showing reply/forwarded icons in message list
I apologize for the confusion, and thank you for providing more information about your situation. If the reply and forwarded icons are missing in Outlook for the web and they are not present in the DOM tree, it is possible that there may be an issue with the service itself or a bug in the Outlook for the web application or maybe need only Clearing the cache from the web browser, just a thought 🙂
As a global admin, if you have ensured that there are no custom policies or configurations affecting the behavior of Outlook for the web, and the issue is only affecting one of your tenant accounts, it may indeed be related to a specific service issue or bug that is impacting that particular tenant.
In this case, I recommend reaching out to Microsoft Support for further assistance. As a global admin, you can submit a support ticket to Microsoft and provide them with the details of the issue you are experiencing. They will be able to investigate the problem on the tenant level and work towards resolving it.
As an email service provider, it is indeed critical for Outlook for the web to track the reply status correctly, and if there is an issue with this functionality, Microsoft Support should be able to address it promptly.
I understand your frustration, and I hope that Microsoft Support can provide a resolution to the issue you are facing with the missing reply and forwarded icons.
Thank you for your patience and understanding.
Logged with Microsoft and they have confirmed issue in Advisory.
Issue type
Issue origin
All updates
- Am I experiencing the issue? Yes.
Is is going to be fixed?Latest update from 365 Admin Service Health update
Title: Users' email messages may not be marked as replied to or forwarded in Outlook mobile and Outlook on the web User impact: Users' email messages may not be marked as replied to or forwarded in Outlook mobile and Outlook on the web. More info: Impact is specific to Outlook mobile and Outlook on the web. Without the correct marking, users are unable to easily determine in Outlook mobile and Outlook on the web if an email message has been replied to or forwarded. The Outlook desktop client is correctly displaying icons indicating that an email has been replied to or forwarded. Current status: Following our internal testing and validations, we've started deploying our fix to remediate the impact. Our solution has completed approximately 85 percent of the necessary deployment, and we're monitoring the remaining saturation which is expected to have completed and resolved the problem by Wednesday, August 2, 2023. Scope of impact: Outlook mobile and Outlook on the web users may not see forwarded to or replied to icons next to email messages in those connection methods. Root cause: A recent update introduced a code issue, resulting in impact to replied to and forwarded icons in Outlook on the web and Outlook mobile.
