Forum Discussion
Outlook for the web - some tenants not showing reply/forwarded icons in message list
Unfortunately, while I appreciate you taking the time to give this a go, this isn't the answer. I am the tenant administrator for 2 tenants (sister companies) and both firms are web app development companies.
The first thing we did was check it in all the major browsers to make sure it wasn't just a display issue. Then, we went deep and noticed that the icons aren't even present in the DOM tree. There's no display issue, the web app isn't even generating them. We're web app developers, we'd never be as silly as to have extensions installed on devices that need to be used to develop web apps due to the risk that something affects our basic testing routines.
Furthermore, within the same user inboxes, and within the same folders, we can see past emails with the icons next to new emails with no icons. This is regardless of theme. To me, it feels as though the service has stopped tracking whether an email has been replied to (an unforgiveable travesty for an email service provider) and this is why the icons aren't appearing on new emails.
As global admin I can tell you that our Office365 tenants are as close to "stock" as possible. There are no policies set (via powershell or via the admin centres) simply because our businesses don't need anything of that nature. Yet, this only appears to affect 1 of our 2 tenant accounts.
Finally, it goes without saying that I checked the services issues page and "Microsoft screwed up the deployment of Outlook for Web and depending on which load balancer you hit you may find we've stopped tracking reply status" isn't on there.
There is no documentation that describes giving users or tenant admins the power to affect basic functionality of Outlook such as "not showing the replied-to icon for new replies". I'd love for someone to disprove me on this point without using an LLM to generate a reply!
I apologize for the confusion, and thank you for providing more information about your situation. If the reply and forwarded icons are missing in Outlook for the web and they are not present in the DOM tree, it is possible that there may be an issue with the service itself or a bug in the Outlook for the web application or maybe need only Clearing the cache from the web browser, just a thought 🙂
As a global admin, if you have ensured that there are no custom policies or configurations affecting the behavior of Outlook for the web, and the issue is only affecting one of your tenant accounts, it may indeed be related to a specific service issue or bug that is impacting that particular tenant.
In this case, I recommend reaching out to Microsoft Support for further assistance. As a global admin, you can submit a support ticket to Microsoft and provide them with the details of the issue you are experiencing. They will be able to investigate the problem on the tenant level and work towards resolving it.
As an email service provider, it is indeed critical for Outlook for the web to track the reply status correctly, and if there is an issue with this functionality, Microsoft Support should be able to address it promptly.
I understand your frustration, and I hope that Microsoft Support can provide a resolution to the issue you are facing with the missing reply and forwarded icons.
Thank you for your patience and understanding.
Logged with Microsoft and they have confirmed issue in Advisory.
Users' email messages may not be marked as replied to or forwarded in Outlook on the webEX661478, Last updated: 28 July 2023 at 00:02 BSTEstimated start time: 27 July 2023 at 09:37 BSTAffected servicesExchange OnlineIssue type
AdvisoryIssue origin
MicrosoftStatusService degradationManage notifications for this issueUser impactUsers' email messages may not be marked as replied to or forwarded in Outlook on the web.Are you experiencing this issue?All updates
28 July 2023 at 00:02 BST- Am I experiencing the issue? Yes.
Is is going to be fixed?Latest update from 365 Admin Service Health update
Title: Users' email messages may not be marked as replied to or forwarded in Outlook mobile and Outlook on the web User impact: Users' email messages may not be marked as replied to or forwarded in Outlook mobile and Outlook on the web. More info: Impact is specific to Outlook mobile and Outlook on the web. Without the correct marking, users are unable to easily determine in Outlook mobile and Outlook on the web if an email message has been replied to or forwarded. The Outlook desktop client is correctly displaying icons indicating that an email has been replied to or forwarded. Current status: Following our internal testing and validations, we've started deploying our fix to remediate the impact. Our solution has completed approximately 85 percent of the necessary deployment, and we're monitoring the remaining saturation which is expected to have completed and resolved the problem by Wednesday, August 2, 2023. Scope of impact: Outlook mobile and Outlook on the web users may not see forwarded to or replied to icons next to email messages in those connection methods. Root cause: A recent update introduced a code issue, resulting in impact to replied to and forwarded icons in Outlook on the web and Outlook mobile.
