Forum Discussion
Outlook email account Disconnected
Hi CrazyKZ,
Don't worry, all is there.
The best way is again from the Control Panel, ( the screenshot that you previously shared with me is not from your control panel, is from your settings panel ).
Following the instructions from the video shared by me in previous post you should be able to find the different profiles, choose the prefered one, ecc...
If you still face issues feel free to send me a private message and I'll try to assist you remotely.
Hi CrazyKZ,
Happy to see that finally it worked 🙂 A new profile is usually the best solution for such scenarios.
Regarding your last questions, your exchange account already syncs your contacts and calendar events. If you have full access rights over another mailbox, that is probably automaped and will appear automatically. If it's not the case, you can simply add more accounts as described here: https://support.microsoft.com/en-au/office/add-an-email-account-to-outlook-e9da47c4-9b89-4b49-b945-a204aeea6726
Have a good day.
Is this a known issue this week as I have 4 users to whom this has happened today (21 June). They are all using Outlook Version 2305 Click-to-run on Windows 10, subscribed via M365 Apps for enterprise
Hi DavidOakesCF,
Not as far as I know, but let me suggest to check your O365 health center. If there's some ongoing issue, ( known by Microsoft ), affecting Outlook accounts in your tenant you should find there some notifications.
https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide
- Hi FcoManigrasso
As you suspected, nothing reported on 365 service health. For these users, Outlook on there mobile has worked fine, it's just the desktop app that has become "disconnected".
We've yet to find a common link between the devices