Forum Discussion

CptnGridIron's avatar
CptnGridIron
Copper Contributor
Jun 30, 2022

Outlook Disconnected MFA causing issue

Hello, have researched all over for this specific issue and have came up with a lot of information, however, no permanent fixes.  Have some mailboxes that seem to keep going into disconnected checkin...
exchange
office 365
windows 10
NickWhittome1620's avatar
NickWhittome1620
Copper Contributor
Jul 27, 2022

CptnGridIron 

Yup - identical experience.  Multiple disconnects per day - particular after coming back from hibernation. Connection status showing error in authn column.  Other Office apps impacted too as they will hang when trying to access SP/OneDrive.  Only option is to reboot.  Went even further than you - completely wiped machine and rebuilt but issue came back.  Deleted OL profile multiple times. Searched high & low for answers but no joy.

Also believe that this is related to MFA as I only ever experience this when out of the office.  The office egress IP is defined as a trusted location so users never get prompted for MFA when here.  My machine works flawlessly all day when here.  Deeply frustrating...

CptnGridIron's avatar
CptnGridIron
Copper Contributor
Jul 27, 2022

NickWhittome1620 

 

I’ve mostly given up and pushed the people having issues to the PWA, seems to slowly be a cascading nightmare every couple of weeks a new person same issue.  Not even sure where to go with it.