Forum Discussion
Outlook desktop client is encrypting emails despite the sensitivity label setting
We have 3 different sensitivity labels set up - General, Internal and Confidential. The General label does not encrypt content, internal and confidential do. The default label for emails is Confident...
Thanks oliwer_sundgren
- Only DLP policy configured is to remove encryption to specific addresses. We identified the issue prior to creating this policy
- No Exchange mail rules configured.
- Waiting between label changes has no impact
- This is affecting all users that the policy is scoped for, but only with the desktop client. The web client doesn't cause this issue
- No Outlook add-ins
- Only one Publishing Label policy currently defined
no problem! IvanWilson
Hmm very strange.
Do you have any attachments in the emails that have a different label applied to it that encrypts the attachment? emails usually Inherit the most restrictive label of any attachments.
If no attachments are present, then I would like for you to try and create a new label with the same configuration as the "internal" label and see if you can use that label as expected of if that one also has the same issue.
Looking forward to your reply.
Kind regards
Oliwer
Hmm very strange.
Do you have any attachments in the emails that have a different label applied to it that encrypts the attachment? emails usually Inherit the most restrictive label of any attachments.
If no attachments are present, then I would like for you to try and create a new label with the same configuration as the "internal" label and see if you can use that label as expected of if that one also has the same issue.
Looking forward to your reply.
Kind regards
Oliwer