Forum Discussion
Outlook Deleted Files Missing
I guess I should share more information, not sure if I gave a clear picture of the issue as I've learned a bit since resolving the problem from all the different things I've tried and all the forums I've visited for answers. It is as I described earlier but I have an outlook.com email account, a gmail account, and a local ISP provider account that I don't really use but use Outlook to check it in case something is sent to it and to keep it from deletion by the ISP. This issue only was with my outlook.com account, the other 2 accounts never had the problem. Also, I have a convertible tablet, a laptop, and a Tower for gaming, I own Office 2013, 2016, and 2019. This was an issue across all 3 devices and all 3 versions of Office with outlook.com. I thought if I could fix one then I could fix the other 2. I have actually installed all 3 versions of Office I own at different times in trying to fix this thinking initially it was a problem that started with Office 2019 or possibly 2016, but nothing worked. It seems like it was a corruption of something that was on the server side (on the outlook.com profile) and no matter what I did on the workstation when it synced to outlook.com what ever was corrupted was just synced back to my outlook profile on the PC. Once clearing the offline items on my PC it actually fixed the issue on all 3 of my devices. I can't explain it but all 3 devices have been fine ever since and the deleted items folder on all 3 match exactly what's shown when I use a browser to check email on outlook.com, where as before the only thing ever shown in the deleted items folder was the link for "recover items recently removed from this folder" and nothing else. Which was annoying if there was something I deleted accidentally it never showed up when clicking on that link and I always had to log into outlook.com with a web browser to recover it. I hope this helps anyone else having this issue as it was driving me crazy trying to figure this out and Microsoft was of no help.
- Shell102Jun 17, 2022Copper Contributor
GaryG1020 I read all of what fixed yours but mine does not even give that option in the properties folder? I have Windows 10 online and in Office 365 in General tab it says literally nothing just location and size of folder...WTH are they all different versions? My emails are deleting after 30 days on their own! I have looked everywhere....
- Joe54BaEsplanadeMay 15, 2023Copper ContributorI have the same issue with Outlook Office 365