Forum Discussion
Outlook Deleted Files Missing
I've been having this issue for months and have tried everything.
Using Office 2016 and even tried upgrading to 2019.
Outlook set up as MS Exchange used with outlook.com account.
Problem: Everything seems to work fine with the exception that when selecting the Deleted Items folder nothing is there. If you click on "Recover items recently removed from this folder" you get a long list of emails that were probably emails that have been automatically deleted due to the 30 day automatic removal of emails from the deleted items folder but no emails that were recently deleted that you might want to move back to your inbox cause you deleted by accident say. When using a browser or the Mail app in Win 10 the deleted items folder is full of the emails you had recently deleted.
I had tried everything, deleting mail profiles, accounts, uninstall / reinstall. Revo uninstaller and cleaning any reg keys left behind and nothing fixed it. Just a few minutes ago I right clicked on the deleted items folder like I've done a million times by now trying to figure this out but this time I noticed at the bottom of the Outlook window it showed there were 360 items in the folder although the window was empty showing no emails, just prior to that I had just added my MS account for the 50th time and it showed it was updating the deleted items offline folder. So for the heck of it I figured I'd click on the "Clear Offline Items" button on the General tab of the deleted items property window. Closed the property window and clicked on the refresh folder button in the quick access toolbar and items began to appear in the deleted items pane. WTH. If anyone still has this problem please try this and reply here if that fixed the issue for you.
Thanks,
I have a user that is having this exact same issue. Did you have any luck finding a solution?
Yes, I did finally get it figured out. Right click on the deleted items folder, select properties. Then on the general tab click on Clear Offline Items, close the properties window and click on the refresh folder icon at the top of the outlook window. That did the trick instantly. I've tried all of the things listed in StevenRPF post but oddly none of those things worked. I had even deleted the profile, uninstalled outlook, deleted every reg entry and folder associated with outlook including the ones under app data and none of that fixed it. Then I noticed the Clear Offline items button and figured WTF and clicked on it. One thing I'd never done or noticed and all of my deleted emails started to appear once I clicked the refresh icon. Hope that helps you.
I'm using Office 365 and the Properties tab does not offer "Clear Offline Items" as an option. Office connects thru GSuite and the deleted folder doesn't show any items either. Any ideas?
