Forum Discussion

Deleted's avatar
Deleted
Oct 30, 2018

Outlook client issue in Windows client

Hi,

 

I have a strange issue with my O365. I can able to access my email from Web portal office.com but when I opened my Outlook client on my windows PC it always says trying to connect and its not getting connected. Other office components like OneDrive, Onenote are working fine.

office 365

23 Replies

  • adam deltinger's avatar
    adam deltinger
    MVP
    Oct 30, 2018

    is it asking for credentials, says offline or just trying to connect?

    Are you alone with this issue?

    • Deleted's avatar
      Deleted
      Oct 30, 2018

      Its not only form me but for bunch of users.

    • Deleted's avatar
      Deleted
      Oct 30, 2018

      Just trying to connect and its not asking for credentials. Also if I close and reopen my outlook it gets stuck in the processing screen.

      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Oct 30, 2018
        Have had this happen, couple things you can try.

        1. Deleting your .ost file in your Profile from "%LOCALAPPDATA%\Microsoft\Outlook"
        2. Go to Control Panel, mail and delete and recreate your profile
        3. Did you just turn on two factor by chance? If so and you're tenant doesn't have Modern Auth enabled this will prevent Outlook from connecting.