Been using it for several years now. Noticed that over a period of months that it would not download or send emails. But it was intermittent. Now it has totally stopped sending and receiving all together.I have checked the Server settings. They are correct. I have run the Microsoft 365 repair program. I have run the outlook scan/fix program (can't remember what is is called). It is still not functioning. Thought it might be a server problem. I have loaded up Thunderbird email program. Everything is working fine. Emails in. Emails out. So to me that means that I have eliminated a server issue. I have also eliminated wrong server settings. So, there hast to be something going on with Outlook itself. Since I have run the 2 repair/fix programs, I really don't know where else to look.Help? Got any ideas? Bob

Not enough informationWhere is your mail server?What type of mail server is it?What protocol are you using to connect to your server?How big is your mailbox?What is the item count per folder and then per mailbox?What build of Office are you running? Version and buildHave you tried to check for updates?Maybe with at least that infomation, we can try figure out what is going on

David_Petree Where is your mail server? Email server is through SpectrumWhat type of mail server is it? IMAPWhat protocol are you using to connect to your server? Don't understand what you are asking.How big is your mailbox? Going to have to tell me where I can find this.What is the item count per folder and then per mailbox?Going to have to tell me where I can find this.What build of Office are you running? Version and build Version: 18.2106.124100.0 Build??Have you tried to check for updates? Yes That is about all I can give you without some more guidance. Bob

davet354tfd Thank You for the updatesHave you reached out to Spectrum?How many accounts do you have in outlook?What Office 365 Subscription do you have? (For Future reference)"What Protocol are you using to connect to your server" - I know you said you don't understand that one, but its ok, you already answered it. The protocol you are using is IMAP.There are only three types of protocols you can use, it would be "POP, IMAP, or Exchange (Mapi)How big is your mailbox? Going to have to tell me where I can find this.In Outlook, click File on top left. Go down on that page just a bit, and do you see a button that says "Tools" and to the right of that, does it show you your mailbox size? Not sure whether IMAP shows this or not, but it will look something like this:What is the item count per folder and then per mailbox?On the same screenshot above, click the tools button, then click "mailbox Size". It will show you the total size of your mailbox and show you the size of each folder. Not familiar with IMAP so not sure if it will show the same for you.What build of Office are you running? Version and build Version: 18.2106.124100.0 Build??Where did you get this version? This goes back to a question that is on this email, up top. What Office 365 subscription do you have? Just wondering where you got that build from because it is not showing in this list.Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Docs So far there is nothing that you have said, or even from the stuff you did say, that points this to a Microsoft issue. If I was you, I would reach out to spectrum. It can still be a slim chance of it being a Microsoft issue, but that will be answered when you can answer how big your mailbox and the item count. If it is super large, then that can point a bit back to it being a Outlook issue, but it does not look like it. A few things you can do to narrow down what the issue could be is you could create a new outlook profile and connect it only to the spectrum account. Do not add any other mailboxes in that profile, only spectrum. You could also try it from a different machine, or you can create a new windows profile. These all are just things to test and see what happens. Could be a bad Outlook Profile, could be a bad .PST file, could be a bad windows profile. It could still be a outlook/office issue, but that is a very slim chance. Do some research online to see if you can pinpoint what the issue is. Right now, you don't know. You just must start eliminating things that it "could" be, and when you get finished, you should be left with just a few things. Look online for helpSearch for articles that can help, like Why Is My Spectrum Email Not Working Properly 2021 on Various Devices (supportforusa.com)

I will do some more searching for answers. Not sure if Spectrum is the problem either.As I stated in the original post, I have the Thunderbird Email program up and running with no issues at all, using the same server set up as outlook. But, I will investigate more into the server. I will also look into the other stuff you suggested and get back to you.Bob

Accounts in outlook 4How big is mailbox: used 61338 total 61405Tried to change the outgoing server and it would not save the new settings.Where did I get the office version number: Got it after opening up the office suite, went to settings, then to About/version. Version : 18.2106.12410.0Correlation ID : 6d419e0b-3aa4-46fc-b9d9-687cbf45b968Session ID : 0b012234-019a-4c16-b740-007f548a7798Forgot to mention that outlook does not always start up when clicking on the icon. Have to go into the Task manager and end task, then it will start up. It also seems to be synchronizing for ever.Bob

Outlook 365 | Microsoft Community Hub

12 Replies

David_Petree
Copper Contributor
Nov 19, 2021
Not enough information

Where is your mail server?
What type of mail server is it?
What protocol are you using to connect to your server?
How big is your mailbox?
What is the item count per folder and then per mailbox?
What build of Office are you running? Version and build
Have you tried to check for updates?

Maybe with at least that infomation, we can try figure out what is going on
- davet354tfd
  Copper Contributor
  Nov 19, 2021
  David_Petree
  
  Where is your mail server? Email server is through Spectrum
  What type of mail server is it? IMAP
  What protocol are you using to connect to your server? Don't understand what you are asking.
  How big is your mailbox? Going to have to tell me where I can find this.
  What is the item count per folder and then per mailbox?Going to have to tell me where I can find this.
  What build of Office are you running? Version and build Version: 18.2106.124100.0 Build??
  Have you tried to check for updates? Yes
  
  That is about all I can give you without some more guidance.
  
  Bob
  - David_Petree
    Copper Contributor
    Nov 20, 2021
    davet354tfd
    
    Thank You for the updates
    Have you reached out to Spectrum?
    How many accounts do you have in outlook?
    What Office 365 Subscription do you have?
    
    (For Future reference)
    "What Protocol are you using to connect to your server" - I know you said you don't understand that one, but its ok, you already answered it. The protocol you are using is IMAP.
    There are only three types of protocols you can use, it would be "POP, IMAP, or Exchange (Mapi)
    How big is your mailbox? Going to have to tell me where I can find this.
    In Outlook, click File on top left. Go down on that page just a bit, and do you see a button that says "Tools" and to the right of that, does it show you your mailbox size? Not sure whether IMAP shows this or not, but it will look something like this:
    What is the item count per folder and then per mailbox?
    On the same screenshot above, click the tools button, then click "mailbox Size". It will show you the total size of your mailbox and show you the size of each folder. Not familiar with IMAP so not sure if it will show the same for you.
    What build of Office are you running? Version and build Version: 18.2106.124100.0 Build??
    Where did you get this version? This goes back to a question that is on this email, up top. What Office 365 subscription do you have? Just wondering where you got that build from because it is not showing in this list.
    Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Docs
    
    So far there is nothing that you have said, or even from the stuff you did say, that points this to a Microsoft issue. If I was you, I would reach out to spectrum. It can still be a slim chance of it being a Microsoft issue, but that will be answered when you can answer how big your mailbox and the item count. If it is super large, then that can point a bit back to it being a Outlook issue, but it does not look like it. A few things you can do to narrow down what the issue could be is you could create a new outlook profile and connect it only to the spectrum account. Do not add any other mailboxes in that profile, only spectrum. You could also try it from a different machine, or you can create a new windows profile. These all are just things to test and see what happens. Could be a bad Outlook Profile, could be a bad .PST file, could be a bad windows profile.
    
    It could still be a outlook/office issue, but that is a very slim chance. Do some research online to see if you can pinpoint what the issue is. Right now, you don't know. You just must start eliminating things that it "could" be, and when you get finished, you should be left with just a few things.
    
    Look online for help
    Search for articles that can help, like Why Is My Spectrum Email Not Working Properly 2021 on Various Devices (supportforusa.com)

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