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boyntons2's avatar
boyntons2
Copper Contributor
Aug 13, 2019

Outlook 365 Problem with Imap mail server

My wife is having a problem with Outlook 365.  Her email is configured using IMAP.  When she does a send/receive it takes much longer that it should.  When we right click on a folder and choose IMAP ...
office 365
Rob Ellis's avatar
Rob Ellis
Bronze Contributor
Aug 13, 2019
I've not seen that before, but I am wondering - If you have Outlook, why are you using IMAP?
boyntons2's avatar
boyntons2
Copper Contributor
Aug 16, 2019

Rob Ellis 

 

Outlook is my email client to access my Xfinity email.

  • Rob Ellis's avatar
    Rob Ellis
    Bronze Contributor
    Aug 16, 2019
    So to be clear, your wife does not have an Office 365 email account, just the Xfinity account?

    If so, and using IMAP, the storage file would be a PST file, not an OST file.