Forum Discussion
Muhammad Ali Khan
Dec 10, 2018Copper Contributor
Outlook (365) Need Password - Issue
Hi, We are using E3, outlook 365 in our company. Some of our users' outlook stop sync with exchange and ask for password, as shown in below image: to fix the issue, I clear entries i...
- Dec 13, 2018Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
Jan 23, 2019
Hmmm, that's quite complex.
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris
Neil Rabbitts
Jan 31, 2019Copper Contributor
Hi ChrisHoardMVP , An update. So, I put off the 'nuclear' option of rebuilding my multi-account profile from scratch due to needing to do some work, spent a couple of days logging onto that email via browser and phone, and.... today, after signing out of the profile on my Android phone (Coincidence? Possibly), the next time I logged in on my PC I got the magic 'enter password' box, put it in, and all is well again. Go figure... Thank you for your patience and guidance, but nothing more to see here! :-)
- havertongSep 13, 2022Copper ContributorI think it has something to do with the login box as if you may see, it will quickly flash and then need password
once you run the registry fix, the box comes up, SSO logs in and issue is corrected. MS Team needs to research this as it has impacted a lot of our users and we have had to issue new systems at times as some of the fixes, do not work. - Jan 31, 2019Great, thanks for letting me know Neil Rabbitts