Forum Discussion
Outlook (365) Need Password - Issue
- Hi Muhammed,
Add the Registry key as advised in the article
We've been seeing this for more than 6 months sporadically and again same for one computer today. There was no recent password change but suddenly behavior as described here. Adding this key and setting it to 1 fixed the issue with no reboot. We're seeing this reported by a very small number (half or a quarter percent maybe?) of the clients that we manage.
Best, Chris
ChrisHoardMVPHi Chris,
I'm afraid I can't remember the exact sequencing, but I think I added the registry entry, then when it didn't work, created a new profile as a last resort (may be wrong). The new profile worked and I thought 'great, I wonder if I can reinstall the account on the existing profile?" (to avoid reinstalling everything below...) which I did, and it worked there too... for a week. Clearly I don't understand the influence of the registry entry on any given profile, or indeed cause and effect between all this... So I'm now in the situation where neither profile works for that email address (O365 Business Essentials), so I have one profile just with that mailbox (not working) and the original profile showing mailboxes from:
- The broken O365 Business Essentials account
- An O365 Education account (I think EES)
- A Microsoft 365 account (SBP+EMS)
- 2xoutlook.com free accounts and
- an IMAP account.
All are working except the one mentioned. Perhaps I should also throw into the mix that when I emptied Credential Manager, there were lots of entries from Microsoft Teams, which I use for 4 of the above. I think I'm working the credentials system quite hard...
From experience after applying the registry entry you have to remove every profile on Windows under Mail and then re-add profiles again otherwise it tends to not work. So if you have other profiles there, even legacy ones, you would need to remove them.
I would also look into whether the MSoid CNAME is on the domain you are using Office 365 Business Essentials account as I have heard this can fix it in cases too. You will be able to get this from the Domain section of the Admin Portal.
Best, Chris