Forum Discussion
Outlook 365 Inbox not updating
Hi Debbie
You need click the right mouse button whilst holding down the ctrl key on the outlook icon in the windows system tray. Then you will see the 'connection status' option. Please see image I've added.
Once selected, you can choose the 'reconnect" option.
Dave Rodgers the direction you have given only work if outlook client is installed. The issue Im having and assuming the original user that posted is that the OFFICE 365 outlook is not updating . I have 2 users currently having this issue and the only way their inbox updates is to close office 365 and open again. They do not have shared inbox's
- Dave RodgersMar 20, 2019Copper Contributor
Troberts777That's correct. the original post referenced Outlook so my reply is specific to outlook installed on client
- JohnJpsJun 05, 2019Copper Contributor
Dave Rodgers Hi Dave, I reply here because my post is relevant but requires a slightly different solution than what you've proposed here. Hope you can help.
So basically, I've recently upgraded our office to 365 and one member seems to have one problem with receiving updated emails from Exchange. If she logs in to OWA the most recent emails are there but the desktop app doesn't seem to be synchronising them. The "repair" option is not available under accounts and the "test connection" option you proposed is not available when I right click on our Outlook icon.
Removing the user and adding them again won't resync and choosing to "sync this folder" from within Outlook takes ages.
Is there something I'm missing? Why is that user not receiving the most recent emails?
- Dave RodgersJun 05, 2019Copper Contributor
Hi JohnJps
Can you confirm you're holding down the CTRL key whilst right clicking on the Outlook icon in the system tray?