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Yosef Fridman's avatar
Yosef Fridman
Copper Contributor
Jun 07, 2018

Outlook 365 Inbox not updating

I use Outlook 365 on multiple devices and it works great except on my newly purchased Lenovo Yoga 730. The Outlook Inbox is not current and is several days behind. If I do a search for an email which...
office 365
Dave Rodgers's avatar
Dave Rodgers
Copper Contributor

Hi Yosef

 

What happens when you check the connection status of outlook?

 

You can do this by right clicking on the outlook icon in your pcs system stray whilst holding down the CTRL button.

 

You can then choose the "reconnect" button.  What happens when you do?

Debbie Yarbrough's avatar
Debbie Yarbrough
Copper Contributor
Oct 15, 2018

my outlook 365 isn't updating. I tried CRTL and mouse and I don't see anything showing a reconnect. only shutting down and reopening works.

 

works fine on iPhone and I pad-issue is the desktop.

  • Dave Rodgers's avatar
    Dave Rodgers
    Copper Contributor
    Oct 16, 2018

    Hi Debbie

     

    You need click the right mouse button whilst holding down the ctrl key on the outlook icon in the windows system tray.  Then you will see the 'connection status' option.  Please see image I've added.

     

     

    Once selected, you can choose the 'reconnect" option.

     

    • Troberts777's avatar
      Troberts777
      Copper Contributor
      Mar 20, 2019

      Dave Rodgers the direction you have given only work if outlook client is installed.   The issue Im having and assuming the original user that posted is that the OFFICE 365 outlook is not updating .  I have 2 users currently having this issue and the only way their inbox updates is to close office 365 and open again.   They do not have shared inbox's

      • Dave Rodgers's avatar
        Dave Rodgers
        Copper Contributor
        Mar 20, 2019

        Troberts777That's correct.  the original post referenced Outlook so my reply is specific to outlook installed on client

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