Forum Discussion
Outlook 365 Distribution Groups no longer showing new email.
I have four users in my organization that are experiencing distribution groups displaying x amount of new emails counter, but no new emails are visible. Each user is experiencing this with a complete...
How big is the local profile? Most likely you will have to reduce the amount of emails being cached locally.
These particular users have quite large profiles. I will reduce the amount of email cache and get back to you on results.
- I checked their OST size and cache allocation and found nothing of too much size. The limit is to keep a cache no more than a year. OST files are less 30GB in size.
- I believe the default maxOST size is 50 GB for the latest versions of Outlook. This shouldn't cause any users to stop receiving emails t 30 GB though it might affect the application performance drastically causing it to freeze/crash frequently.
- 30GB is still quite large, especially if the machine is older (or uses HDD).
