Outlook 365 Delayed Delivery Issues

Delayed Delivery/Outbox messages not sending after editing. We use Delay Delivery a great deal. When you use this, after hitting Send the message goes to the Outbox to wait in a que for th...

office 365

Rodawing
Nov 01, 2021
Rodawing I have found the issue. It is caused by and Adobe Acrobat Pro add-in.
The issue is with the Adobe Document Cloud for Microsoft Outlook – Acrobat Add-in.
If the Add-in is enabled and Edge is set as the default PDF viewer you cannot send a delayed delivery message. (it will immediately change to a draft and stay in the Outbox) Delayed delivery will also not work if you have Acrobat Reader DC set as the default PDF viewer and the Adobe Document Cloud for Microsoft Outlook – Acrobat Add-in enabled. If you disable this Add-in and have Edge set as the default PDF viewer, delayed delivery works fine.

Rodawing

Brass Contributor

Nov 01, 2021

Rodawing I have found the issue. It is caused by and Adobe Acrobat Pro add-in.

The issue is with the Adobe Document Cloud for Microsoft Outlook – Acrobat Add-in.

If the Add-in is enabled and Edge is set as the default PDF viewer you cannot send a delayed delivery message. (it will immediately change to a draft and stay in the Outbox) Delayed delivery will also not work if you have Acrobat Reader DC set as the default PDF viewer and the Adobe Document Cloud for Microsoft Outlook – Acrobat Add-in enabled. If you disable this Add-in and have Edge set as the default PDF viewer, delayed delivery works fine.

yeedster

Copper Contributor

Feb 09, 2022

Rodawing

Great find. I was able to replicate your steps when having the same issues with Adobe CC and Outlook.

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Outlook 365 Delayed Delivery Issues