Forum Discussion
Outlook 2016 and Exchange Online Repeated Credential Prompt
HI,
We have few users outlook is continiously prompting for credentils ,
We have installed latest O365 version
its working fine on OWA
we have tested that users in different versions like windows 10 and windows 7 machines with latest office
and also we did some changes as per online in registery as below
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]
"DisableADALatopWAMOverride"=dword:00000001
can some pls help on this
O365 syncs from AD and all the mailboxes are in O365 now.
Hello Ramesh Vemavarapu,
For me when this happens, 95% of the time there are permissions for that user somewhere.
So if Dan is always getting credential prompts on his outlook, there is a good chance Dan has permissions to some other users mailbox that is not registered properly. Especially if those permissions are still to an old on-prem user.
Try checking both your hybrid exchange and o365 for permissions this user may have. If they are old/unused clean them up.
Adam
