Forum Discussion
Outlook - Change the displayed meeting room capacity in location suggestions
Niclas_Gyrup Hello again, partial solution is to clear the cache in Outlook on the web (e.g. hit "x" on the suggested location) as the Outlook client populates it from there. Still no explanation on why this is happening or how to solve it org. wide. Waiting for reply.
ChristianBergstrom Clearing the cache in Outlook on the web does indeed correct the capacity shown on the suggested rooms. Doing this for all 200 users in my organisation is not an optimal solution though. Hopefully Microsoft has a better solution. Thank you for your help so far.
Niclas_Gyrup Hello Niclas, the final answer from Microsoft (premier support).
"There is no way we can clear the suggested locations for all the users. I would like to inform you that it is not necessary that all the users are facing this issue. Users which have used this room in the past must be getting it as suggestion. There is no way we can remove the cached location for all the mailboxes from admin center or by running any power shell command."
In other words, no explanation why. Just a workaround, per user, as described earlier.
ChristianBergstrom - We're seeing the same issue in our org and the support representative referenced this thread in her communications to us.
What makes no sense to me is that a user's cached entry is supposed to be the cause of showing the wrong number if we have never changed the capacity on the backend. Not to mention that some of the affected users are seeing different numbers at different times for the same room. Again, caching implies that the room's capacity was actually set to the value the user sees. Additionally, Outlook on the web shouldn't be doing any caching at all and the affected users see the wrong number there, too.
Kreera_House Hello! I understand your point of view as I didn't get any kind of explanation about the behavior. As the previous posts show we have all the correct settings and still experience this issue. But the "partial solution" did correct the issue for us, per user though. So when clearing all suggested locations in the calendar view in Outlook on the web it then populates suggestions with the correct participants number shown. And and as consequence it's being refreshed in the Outlook client as well. Please update this post if you're taking this further with Microsoft support. It would be interesting to get a "second opinion" from them.
ChristianBergstrom - Our most recent response from Microsoft support is:
"I can also reproduce this issue on my OWA and Outlook for Windows. We have submitted a ticket about this unexpected behavior to make sure that Exchange Online engineering team is aware of it as you mentioned. I will keep monitoring it and share any update once I get more new information."
For now, it seems that the only solution is to inform users of this bug and to point them to OWA.
ChristianBergstrom I guess we will have to settle with the workaround. I will instruct my users to log in to Outlook on the web and clear the cache if they experience this issue.
Thank you for spending your time on this. I really appreciate it.
