Forum Discussion
Outlook - Change the displayed meeting room capacity in location suggestions
Niclas_Gyrup Hello again, partial solution is to clear the cache in Outlook on the web (e.g. hit "x" on the suggested location) as the Outlook client populates it from there. Still no explanation on why this is happening or how to solve it org. wide. Waiting for reply.
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I had a look at our own "suggested locations" in Outlook and Outlook on the web and the capacity does not match what we've set (we set the capacity in the resource name as well). Is that your issue? I have checked all capacity settings in Exchange and PowerShell via Set-Place and it looks good. In Outlook on the web for example the capacity isn't displayed correctly but when hovering for it to 'pop up' then it's OK. I have no idea why some of our rooms are showing an incorrect capacity number when all settings are OK. Perhaps I need to raise a ticket with Microsoft.
This is exactly my issue. The capacity in location suggestions does not match the capacity set under resources in Exchange. If you raise a ticket with Microsoft could you share the outcome in this thread please.
Niclas_Gyrup Hello again, partial solution is to clear the cache in Outlook on the web (e.g. hit "x" on the suggested location) as the Outlook client populates it from there. Still no explanation on why this is happening or how to solve it org. wide. Waiting for reply.
ChristianBergstrom Clearing the cache in Outlook on the web does indeed correct the capacity shown on the suggested rooms. Doing this for all 200 users in my organisation is not an optimal solution though. Hopefully Microsoft has a better solution. Thank you for your help so far.
Niclas_Gyrup Hello Niclas, the final answer from Microsoft (premier support).
"There is no way we can clear the suggested locations for all the users. I would like to inform you that it is not necessary that all the users are facing this issue. Users which have used this room in the past must be getting it as suggestion. There is no way we can remove the cached location for all the mailboxes from admin center or by running any power shell command."
In other words, no explanation why. Just a workaround, per user, as described earlier.
Niclas_Gyrup Hello Niclas, I've just opened up a ticket with Microsoft as all settings are fine in EXO and using Set/Get-place. Will update here with more info!