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ALV_Work's avatar
ALV_Work
Copper Contributor
Apr 10, 2019
Solved

Outgoing emails marked as SPAM and Phishing emails by O365 servers

Hi, Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our...
exchange
office 365
  • rhargey's avatar
    rhargey
    Oct 24, 2023
    Thanks very much, option 5 did the trick.
Rafmoerkens's avatar
Rafmoerkens
Copper Contributor
Apr 12, 2019

Philippe_RAYNAUD 

 

You might want to read the following article on the "health" tab in the office portal...

 

Philippe_RAYNAUD's avatar
Philippe_RAYNAUD
Copper Contributor
Apr 12, 2019

Rafmoerkens Thanks for this, It doesn't appear in my portal, I only have the "EX176985 - Can't see message traces" ...

  • Rafmoerkens's avatar
    Rafmoerkens
    Copper Contributor
    Apr 12, 2019

    Philippe_RAYNAUD: you might have been "out of scope"? ;-)

     

    ALV_Work: please see above as you were the one that had the issue :-)

    • ALV_Work's avatar
      ALV_Work
      Copper Contributor
      Apr 12, 2019

      HiRafmoerkens Philippe_RAYNAUD ,

       

      Negative. Had a call from O365 support guy(not direct MS staff) and he has confirmed that my domain is having a service incident but I still donot see anything on my office portal. But looks like  the issue is not happening now.  

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","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:microsoft365"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:gxcuf89792"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:communities"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:products-services"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:microsoft365"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Microsoft 365","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/"},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":18,"name":"Copper Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:252899":{"__typename":"User","id":"user:252899","uid":252899,"login":"ALV_Work","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"email":"","messagesCount":8,"biography":null,"topicsCount":2,"kudosReceivedCount":7,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-12-11T23:21:01.408-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:gxcuf89792/user:252899"},"ForumTopicMessage:message:429311":{"__typename":"ForumTopicMessage","uid":429311,"subject":"Outgoing emails marked as SPAM and Phishing emails by O365 servers","id":"message:429311","revisionNum":3,"repliesCount":33,"author":{"__ref":"User:user:252899"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:429311"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:429311"},"body@stripHtml({\"truncateLength\":200})":" Hi, Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our...","body@stringLength":"1247","rawBody":"

Hi,

Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our Office365 user accounts are getting blocked every hour. We tried contacting Office365 support but they said they cannot help on outbound email spam settings as they do not have any control over the configurations. I spend more than an hour on the phone with the support person and at the end was asked to send 5 sample emails to not_junk@office365microsoft.com and wait for 48 hours. I told O365 support that each user who is blocked sends around 100 emails of which all of them are getting flagged as either spam or phishing email, so sending random samples will not help. No spam or phishing filter settings have been changed since months now so I can only think on some backend updates done by O365 team for tightening the spam filters.

I am not sure whom to contact or escalate this case now so I am posting it in this group to everyone expecting someone who might have experienced the same might help. Any help to resolve this issue will be much appreciated as our users are unable to send emails.

Thanks.

","kudosSumWeight":2,"postTime":"2019-04-10T08:51:34.898-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:exchange","text":"exchange","time":"2016-07-17T23:45:51.036-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:429311_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":122452},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our Office365 user accounts are getting blocked every hour. We tried contacting Office365 support but they said they cannot help on outbound email spam settings as they do not have any control over the configurations. I spend more than an hour on the phone with the support person and at the end was asked to send 5 sample emails to not_junk@office365microsoft.com and wait for 48 hours. I told O365 support that each user who is blocked sends around 100 emails of which all of them are getting flagged as either spam or phishing email, so sending random samples will not help. No spam or phishing filter settings have been changed since months now so I can only think on some backend updates done by O365 team for tightening the spam filters.

I am not sure whom to contact or escalate this case now so I am posting it in this group to everyone expecting someone who might have experienced the same might help. Any help to resolve this issue will be much appreciated as our users are unable to send emails.

Thanks.

"},"Conversation:conversation:429311":{"__typename":"Conversation","id":"conversation:429311","solved":true,"topic":{"__ref":"ForumTopicMessage:message:429311"},"lastPostingActivityTime":"2023-07-20T13:18:20.173-07:00","lastPostTime":"2023-07-20T13:18:20.173-07:00","unreadReplyCount":33,"isSubscribed":false},"ModerationData:moderation_data:429311":{"__typename":"ModerationData","id":"moderation_data:429311","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:429311_3":{"__typename":"Revision","id":"revision:429311_3","lastEditTime":"2023-02-01T10:23:26.529-08:00"},"ForumReplyMessage:message:443110":{"__typename":"ForumReplyMessage","id":"message:443110","conversation":{"__ref":"Conversation:conversation:429311"},"author":{"__ref":"User:user:319592"},"revisionNum":2,"uid":443110,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"subject":"Re: Outgoing emails marked as SPAM and Phishing emails by O365 servers","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:443110"},"parent":{"__ref":"AcceptedSolutionMessage:message:442952"},"body":"

Rafmoerkens Thanks for this, It doesn't appear in my portal, I only have the \"EX176985 - Can't see message traces\" ...

","body@stringLength":"388","rawBody":"

 Thanks for this, It doesn't appear in my portal, I only have the \"EX176985 - Can't see message traces\" ...

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ALV_Work We got exactly the same problem yesterday, I opened a ticket but Microsoft seems to have no clue about what happened. 

 

We worked on it a while and this is what we could figure out about our case :

 

- It started around 7am CET and ended around 8pm CET

- It has nothing to do with SPF or whatever

- EOP was giving a SFV:SPM SCL:5 to outbound emails ONLY IF they were replies or forwards to external email addresses, so they were using the High Risk Delivery Pool and we were getting a BCC in our IT mailbox as our Outbound spam Policy specifies it. I can see in your header that it was the same for you : DIR:OUT;SFP:1501;SCL:5

- When an external person was answering one on these emails they were coming back with SFV:SPM and CAT:PHSH, so we got PLENTY of emails yesterday ending up in junk folder

- Every Outbound Spam BCC in our IT mailbox arrived twice, the second time with a huge delay (6+ hours), and message stayed in \"Getting Status\" for very long time in traces, maybe because they were going through the High Risk Pool.

 

We didn't make any changes in our SPF or policies, it just randomly happened and ended.

 

I'm still waiting for an explanation from Microsoft.

","body@stringLength":"1558","rawBody":"

 We got exactly the same problem yesterday, I opened a ticket but Microsoft seems to have no clue about what happened. 

 

We worked on it a while and this is what we could figure out about our case :

 

- It started around 7am CET and ended around 8pm CET

- It has nothing to do with SPF or whatever

- EOP was giving a SFV:SPM SCL:5 to outbound emails ONLY IF they were replies or forwards to external email addresses, so they were using the High Risk Delivery Pool and we were getting a BCC in our IT mailbox as our Outbound spam Policy specifies it. I can see in your header that it was the same for you : DIR:OUT;SFP:1501;SCL:5

- When an external person was answering one on these emails they were coming back with SFV:SPM and CAT:PHSH, so we got PLENTY of emails yesterday ending up in junk folder

- Every Outbound Spam BCC in our IT mailbox arrived twice, the second time with a huge delay (6+ hours), and message stayed in \"Getting Status\" for very long time in traces, maybe because they were going through the High Risk Pool.

 

We didn't make any changes in our SPF or policies, it just randomly happened and ended.

 

I'm still waiting for an explanation from Microsoft.

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Philippe_RAYNAUD 

 

You might want to read the following article on the \"health\" tab in the office portal...

 

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You might want to read the following article on the \"health\" tab in the office portal...

 

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Philippe_RAYNAUD: you might have been \"out of scope\"? ;-)

 

ALV_Work: please see above as you were the one that had the issue :-)

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HiRafmoerkens Philippe_RAYNAUD ,

 

Negative. Had a call from O365 support guy(not direct MS staff) and he has confirmed that my domain is having a service incident but I still donot see anything on my office portal. But looks like  the issue is not happening now.  

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