Forum Discussion
Outgoing emails marked as SPAM and Phishing emails by O365 servers
You might want to read the following article on the "health" tab in the office portal...
Today, we have started to see that all mail, with any type of link in it, is going into our Junk Folders. Both internal and external.
Our organization is also experiencing the same exact issues with legitimate / wanted emails that our clients are expecting. These emails are being quarantined / sent to spam, or even rejected in some cases, specifically by Microsoft 365 / Outlook receiving servers.
We've been thoroughly testing and it appears to be specific to our domain and not related to our email sending platforms or IPs. This issue has been persisting across our entire organization for the last 6 weeks. Our DKIM / SPF records are all setup correctly. We're using Dmarcian, HetrixTools to monitor / confirm our DNS settings. And we've also had two email deliverability consultants check our domain settings and confirm that they believe this is an internal false flag on Microsoft's side.
After speaking with numerous Microsoft support staff, we've finally made contact with an escalation team and have provided them with email samples of quarantined / rejected emails, which are all wanted by our clients. This issue is severely impacting our business, as our clients are unable to receive emails / work product for which they have already paid.
I'm hoping that someone from Microsoft's Team can kindly escalate this issue and advise us on next steps to delist our domain from their internal blacklists.
