Forum Discussion
ALV_Work
Apr 10, 2019Copper Contributor
Outgoing emails marked as SPAM and Phishing emails by O365 servers
Hi, Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our...
- Apr 12, 2019
You might want to read the following article on the "health" tab in the office portal...
Jordan160
Jan 28, 2020Copper Contributor
I'm sorry to hear that. You have to be persistent and point them to this post and ask for an escalation.
Unfortunately, I am unable to provide the ticket number due to the privacy of the client. However, this is what was communicated by the person who got ahold of someone at Microsoft after 8 hours of total time with their support staff. They also had to make sure they had the appropriate SPF/DKIM/DMARC records in-place before they would even consider looking further.
Basically, there are third-party lists that scan sites looking for phishing stuff, they had found domain name to be a part of that.
They are working on clearing off the domain from those lists, and while that’s being done Microsoft is clearing the domain from the watchlist at the moment.
It should take a couple of hours for it all to propagate and take effect, and he will be calling me when it’s all done.
EmailIssues
Jan 28, 2020Copper Contributor
Thank Jordan. We have several tickets open two of which have been escalated. We provided the link to this thread with no luck. We have ~30 hours into this client and MS support now.
Seems like your luck is better than ours lol. I will keep my fingers crossed that the description provided helps but it's pretty much what we already told them.
- Jordan160Jan 28, 2020Copper Contributor
That really sucks, trying to get past the first line of support is the hardest.
As long as you have the headers stating the category, it should pretty straight forward to resolve. It's just trying to get someone from support who actually understands what needs to happen or have them escalate it to someone that knows.
I'm going to post this resolution to Reddit just-in-case MS decides to lock this thread or delete it.
It's a shame that support can't understand their own technology stack to identify and issue and provide some sort of resolution. This type of process resolution has been in place with other vendors like PaloAlto, Fortinet and Sophos for years.- EmailIssuesJan 28, 2020Copper Contributor
Update: They finally did it!
Here is the text from MS if anyone needs it to point support in the right direction.
Hi ****,
Hope all is well. My name is *** from Office 365 Next Team,
We received an escalation request with regards to your issue on spam emails. After further investigation www[.]**********[.]com was listed as a phish URL, it appears the site may have at one time been compromised but is no longer. We have properly delisted it. Can you please check if your emails are still ending into spam/junk folder?
Thank you,***
Office 365 Next Team
- apsimmFeb 05, 2020Copper Contributor
EmailIssues
I'm having this issue with three of my personal MSFT email accounts, not through O365. I can receive emails but all my sent emails are being returned by the protection.outlook.com server. It won't even let me send an email to myself. Weird thing is that i can send emails from same accounts on my phone.
Any thoughts on who I can contact or do I just assume this is a bigger problem and hope it works itself out. Thank you.