Forum Discussion
ALV_Work
Apr 10, 2019Copper Contributor
Outgoing emails marked as SPAM and Phishing emails by O365 servers
Hi, Since yesterday, all outgoing emails from our organization using Office365 (fully cloud) are being flagged as either spam or phishing email by Microsoft Outbound email servers. Due to this our...
- Apr 12, 2019
You might want to read the following article on the "health" tab in the office portal...
Jordan160
Jan 23, 2020Copper Contributor
Yes, you need to keep calling them. They have access to remove the domain name from their internal list. We just got this completed by their support.
EmailIssues
Jan 27, 2020Copper Contributor
Unfortunately we have not been so lucky. Dozens of calls and we are still down. No one at Microsoft seems to care.
Do you happen to have a MS description of what they did to resolve your issue or a ticket # I can share with support?
I could maybe understand this run around if this was a small company, but they have nearly 100 users. I can not believe the lack of support we are getting.
- Jordan160Jan 28, 2020Copper Contributor
I'm sorry to hear that. You have to be persistent and point them to this post and ask for an escalation.
Unfortunately, I am unable to provide the ticket number due to the privacy of the client. However, this is what was communicated by the person who got ahold of someone at Microsoft after 8 hours of total time with their support staff. They also had to make sure they had the appropriate SPF/DKIM/DMARC records in-place before they would even consider looking further.
Basically, there are third-party lists that scan sites looking for phishing stuff, they had found domain name to be a part of that.
They are working on clearing off the domain from those lists, and while that’s being done Microsoft is clearing the domain from the watchlist at the moment.
It should take a couple of hours for it all to propagate and take effect, and he will be calling me when it’s all done.- EmailIssuesJan 28, 2020Copper Contributor
Thank Jordan. We have several tickets open two of which have been escalated. We provided the link to this thread with no luck. We have ~30 hours into this client and MS support now.
Seems like your luck is better than ours lol. I will keep my fingers crossed that the description provided helps but it's pretty much what we already told them.
- Jordan160Jan 28, 2020Copper Contributor
That really sucks, trying to get past the first line of support is the hardest.
As long as you have the headers stating the category, it should pretty straight forward to resolve. It's just trying to get someone from support who actually understands what needs to happen or have them escalate it to someone that knows.
I'm going to post this resolution to Reddit just-in-case MS decides to lock this thread or delete it.
It's a shame that support can't understand their own technology stack to identify and issue and provide some sort of resolution. This type of process resolution has been in place with other vendors like PaloAlto, Fortinet and Sophos for years.