Forum Discussion
Organizational policies ... "you can't access these resources" error
A user here in my office can access Sharepoint files online, in her browser, but when she clicks "Open in Excel," she receive the the following: "Due to organizational policies, you can't access these resources."
I've cleared cookies and signed-out/signed-in to the proper O365 account, but no luck. Thank you in advance for any suggestions regarding this matter. We are a small company and need help quickly.
7 Replies
If your MS Office has more than one account associated, try switching to the account associated with the tenant and then us File > Open and navigate to the location that way. What result do you get then?
Are you using the Office 365 version of Office or a different installed version?
Do you have any conditional access policies configured in Intune that would prevent access to documents on computers that do not meet a particular condition?
Solved by:
-Logout of everything (office, office online)
-Clearing cashe of internet explorer (most importantly cookies)
-Delete all credentials that had to do with Microsoft from the credential store (even the exchange settings, everything with MSO or something like that deleted)
-Reboot
- Log in to SharePoint Online in Internet Explorer -> checked "remember me"
- Start an office application and logged in (not sure if it asked actually :s)
- Open a office document from SharePoint on pc logged in again -> fail
- Enter credentials again and waited a minute or so
-> successFound this solution online. I tried different variations of this myself.
I run into the same message when I try to export data to Excel (from SharePoint). This is a school-related volunteer-run organization, so our tech resources are limited. Please share any solutions that worked for you.
I have exactly the same problem. Our IT support tell me that it's my fault for linking two accounts but it's been working for ages and only recently stopped working. It is the same on my personal laptop and Windows tablet yet I can access everything OK using my iPad and work computers.
Being a teacher I need access to my files all the time and really don't want to go back to using a portable hard disk.
Same kind of problems for weeks, and sometimes for no reason of specifics at all it works. 1 out 1.000 trials
Dear Douglas,
Did you receive any update on this question? We're facing the same issue with two users in our team of 16...
Thanks,
Wisse
- Have you tried the same user on another computer? It might be something local to her computer.
