Forum Discussion
Office365 support incompetant - All emails marked as spam due to hyperlinks in email siganture
Hello all,
This thread has come to my attention. Let me fix some misconceptions:
Office 365 absolutely does scan messages "on the way out". This is done to protect our IP reputation. If a message is deemed spammy, then it will be marked as spam and sent out via a special pool of IPs. This pool of IPs has questionable reputation and we do not attempt to maintain their reputation. We do absolutely monitor the reputation of our good IP addresses - so much so that I'm fairly certain that is not an issue here.
Most often, I do see false positives happening when someone creates an automated email signature with links in them. A false positive requires a spam rule to be adjusted on our side. This is simple -
1) First report the problem in Submissions Explorer
2) If not getting headway, open a ticket - we just need the samples with the full headers showing what happened so that our engineering team can correct the rule. It is an easy fix - if you're not getting the help you need from the support, point them to this post as guidance.
I apologize for any inconvenience.
Regards,
Scott
TRI-JA SPOT ON......Rightly said, easier to recommend a solution out here on the forum but nothing done by MS to resolve the issue in the production environment.
I struggled for days and was just relying on prayers to get the issue resolved and one fine day it did vanish leaving everyone and MS clueless.
Terence TellisThanks! I like what you said. Essentially front line support did not know the answer to what the engineering team designed. And, low and behold the system some how learned (AI or Gremlins) and then the issue was magically resolved. E-mail flowed as expected. That scenario is not atypical. Cheers!