Forum Discussion
Office365 support incompetant - All emails marked as spam due to hyperlinks in email siganture
Hello all,
This thread has come to my attention. Let me fix some misconceptions:
Office 365 absolutely does scan messages "on the way out". This is done to protect our IP reputation. If a message is deemed spammy, then it will be marked as spam and sent out via a special pool of IPs. This pool of IPs has questionable reputation and we do not attempt to maintain their reputation. We do absolutely monitor the reputation of our good IP addresses - so much so that I'm fairly certain that is not an issue here.
Most often, I do see false positives happening when someone creates an automated email signature with links in them. A false positive requires a spam rule to be adjusted on our side. This is simple -
1) First report the problem in Submissions Explorer
2) If not getting headway, open a ticket - we just need the samples with the full headers showing what happened so that our engineering team can correct the rule. It is an easy fix - if you're not getting the help you need from the support, point them to this post as guidance.
I apologize for any inconvenience.
Regards,
Scott
MicrosoftHello all,
This thread has come to my attention. Let me fix some misconceptions:
Office 365 absolutely does scan messages "on the way out". This is done to protect our IP reputation. If a message is deemed spammy, then it will be marked as spam and sent out via a special pool of IPs. This pool of IPs has questionable reputation and we do not attempt to maintain their reputation. We do absolutely monitor the reputation of our good IP addresses - so much so that I'm fairly certain that is not an issue here.
Most often, I do see false positives happening when someone creates an automated email signature with links in them. A false positive requires a spam rule to be adjusted on our side. This is simple -
1) First report the problem in Submissions Explorer
2) If not getting headway, open a ticket - we just need the samples with the full headers showing what happened so that our engineering team can correct the rule. It is an easy fix - if you're not getting the help you need from the support, point them to this post as guidance.
I apologize for any inconvenience.
Regards,
Scott
Nice job marking that as the best response Scott Landry Give us an actual resolution, then pat yourself on the back.
You state that this is an 'easy fix' and yet, as mentioned, multiple people have tickets open for weeks to address the issue without it being resolved after support is made aware it's a hyperlink issue. The issue is after that ticket is open, after we've provided samples, after we all know its a hyperlink issue, and now after I've put a link to this page in the ticket, it languishes day after day after week after week after call after call over the same basic troubleshooting steps. My THREE calls over the past few days have all resulted in support saying they can't do anything for me. The BEST they can suggest is to use the submit explorer to submit any email that shouldn't be blocked. Let me type this again, I am supposed to submit every single email that shouldn't be going through the high risk pool. When I scoffed that submitting 10k+ past emails plus the hundreds if not thousands more we'd do that day I was told I would need to wait another day for the next escalation engineer. Thats after waiting a day for this escalation engineer. Thats after waiting another day for the previous one. Thats four days of just waiting purely for support to do anything.
No one can give me answers as to why our mail was marked in the first place. Support can't or won't fix it.
So, we know its a hyperlink issue. We know the outgoing spam filter is the issue. How do we get support and a resolution when there is a massive issue like this??
TRI-JA SPOT ON......Rightly said, easier to recommend a solution out here on the forum but nothing done by MS to resolve the issue in the production environment.
I struggled for days and was just relying on prayers to get the issue resolved and one fine day it did vanish leaving everyone and MS clueless.
5 escalations and three weeks later and they've resolved the issue. They responded with this:
'We found that the Url was blocked on a blacklist check, therefore we delisted same resolving the issue.'
