Forum Discussion
Office365 support incompetant - All emails marked as spam due to hyperlinks in email siganture
Hello all,
This thread has come to my attention. Let me fix some misconceptions:
Office 365 absolutely does scan messages "on the way out". This is done to protect our IP reputation. If a message is deemed spammy, then it will be marked as spam and sent out via a special pool of IPs. This pool of IPs has questionable reputation and we do not attempt to maintain their reputation. We do absolutely monitor the reputation of our good IP addresses - so much so that I'm fairly certain that is not an issue here.
Most often, I do see false positives happening when someone creates an automated email signature with links in them. A false positive requires a spam rule to be adjusted on our side. This is simple -
1) First report the problem in Submissions Explorer
2) If not getting headway, open a ticket - we just need the samples with the full headers showing what happened so that our engineering team can correct the rule. It is an easy fix - if you're not getting the help you need from the support, point them to this post as guidance.
I apologize for any inconvenience.
Regards,
Scott
Do you have the required SPF record in your DNS zone? And if you send an email to a customer without the signature (or at least the hyperlink) does it get through?
Loryan Strant This is happening to our organization as well. The outbound emails are all quarantined with a spam/phishing score of 9 even if the email only has the work "test" in the subject and body, however there is a company set up signature which has 3x hyperlinks to company websites and emails. When the hyperlinks are removed, the emails are not quarantined, and the recipients receive the emails. The issue only occurs when emails are sent to an email address that is associated with the Microsoft Exchange, if we send to a Gmail account there is no quarantining.