Forum Discussion
Office365 license or login issue for desktop applications
Not every version of the desktop Office applications can be activated with given license type/account, so I'm afraid we do have to mention the reinstall method. Although if you have already activated the application with your own credentials, you shouldn't be seeing such prompts.
As for Outlook, it should have no problems working with multiple accounts. There might be some MFA requirements that you need to address before configuring the account though, best check with your organization's IT folks.
VasilMichev thanks.. and yes i have been using own o365 product / license for 2 yrs without issues. the strange thing about outlook is that on desktop it simply will not connect, just keeps asking for password, but on my iphone i downloaded outlook and it logs in and works fine.. so dont believe its an MFA issue. i think its related to the desktop suite.. but i wanted a definitive answer through logs or something ?
Talk to your IT folks, there can be a number of reasons why Outlook is not accepting your credentials, but the version isn't one of them. Unless you are using a very, very old build.
