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Dave S's avatar
Dave S
Copper Contributor
Apr 23, 2018

OFfice365- Missing EMail

converted a user mailbox to shared mailbox and not sure if it completed because the mailbox does not show up under mailboxes or shared in the portal.  I tried using power shell to see if it was listed as inactive or soft deleted but its not.  I am not not sure where it went.  The license was removed, at what point I don't know (not sure that makes a difference).  If I reassign the license is a NEW mailbox going to be created or will it associate the original mailbox?   Is there any power shell commands I can run to see where this mailbox went?

microsoft 365 groups

2 Replies

  • Dominik Hoefling's avatar
    Dominik Hoefling
    MVP
    Apr 24, 2018

    If you can't find the recipient via Exchange Online PowerShell, check the Azure Active Directory Recycle Bin in the Office 365 admin portal if the user account is in a soft deleted state. Recover it will restore all related services and licenses.

  • Deleted's avatar
    Deleted
    Apr 23, 2018
    So you removed the exchange online license? It probably never finished and got moved to soft delete. If it's within 30 days I would reassign the license, check the mailbox, then make it shared again.