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Steen Sörensen's avatar
Steen Sörensen
Copper Contributor
Nov 07, 2017

Office 365 Weekly digest

Hi everyone,   I have two users without global administrator rights, who receive the "Weekly digest: Office 365 changes". They do not have access to the admin center and therefore they are not able...
office 365
Steen Sörensen's avatar
Steen Sörensen
Copper Contributor
Nov 07, 2017

I'm aware of the message center and I'm the only, who has activated the weekly digest:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

But I have created an user account less than a week ago and he gets the digest as well. We only have two administrators in the tenant including my account and the mail only goes to the primary mail address.

 

Which other possibilities do I have to unsubscribe?

Cian Allner's avatar
Cian Allner
Silver Contributor
Nov 07, 2017
If the emails are erroneously being sent to recipients and can't be explained as indicated through those settings or via something else like email rules etc. I'd consider logging a service request, though you might get an official response here.

Good luck.
  • Steen Sörensen's avatar
    Steen Sörensen
    Copper Contributor
    Nov 07, 2017

    Thanks Cian. I placed a ticket at Microsoft parallel to my post and I phoned with a technician about my issue. He confirmed that former administrators still have some leftovers in their account and still may receive the digest. This is exactely my case.

     

    He gave my a useful tipp though. If I open the digest in OWA, I will see an extra possibility to unsubscribe:

    This part is not shown in the Oulook client. I will give this a try, otherwise I have to block the mail on the exchange server.

    • Cian Allner's avatar
      Cian Allner
      Silver Contributor
      Nov 07, 2017
      Steen Sörensen wrote:

       He confirmed that former administrators still have some leftovers in their account and still may receive the digest. This is exactely my case.

       

      Thanks for the new info and the tip.  That makes sense now, that the digest emails may stick even after former admins have been demoted. So that's a good practice, get admins to unsubscribe via the setting some time in advance of a role change. 

       

      Does that explain the user account you created less than a week ago getting the digest emails as well? Either way, I'm pleased you're close to getting this resolved or at least a workaround.

      • Steen Sörensen's avatar
        Steen Sörensen
        Copper Contributor
        Nov 07, 2017

        as soon as I have tried to execute the tip, I will let you know, if I was successful. Still it doesn't explain, why a new account with a new mail address (example: aa@bio.de) and a former mail address (bb@bio.de) is receing the digest. The digest is sent to both addresses. I will do some more research, but first I will try to elimintate the other issues.

    • TonyRedmond's avatar
      TonyRedmond
      MVP
      Nov 07, 2017

      I think the default arrangement is that anyone who is a global administrator receives the digest. But if you input other addresses in the field, this might override it.

      • jcgonzalezmartin's avatar
        jcgonzalezmartin
        MVP
        Nov 07, 2017
        I believe Tony is correct, so it's quite possible that those users were former administrators and that's the reason why they are still receiving the e-mails

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