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Dzung Vu's avatar
Dzung Vu
Copper Contributor
Dec 20, 2020

Office 365 webmail and password issue

Hi All,

 

All of a sudden, all users using webmail now cannot log on the error says:
"Sorry, that didn't work.
Please go back to https://www.office.com/ and try again.
Thanks."

And some users using outlook now are having the credential window keeps popping up, although they provided the right password.

Something has changed at MS office 365 that I don't know.

Any help/ advice would be appreciated.

Cheers

office 365

2 Replies

    • Dzung Vu's avatar
      Dzung Vu
      Copper Contributor
      Dec 20, 2020

      VasilMichev 

      Hi,

      I've found the culprit just now, it was SSL which doesn't match the thumbprint.

      Thanks for the help anyway.

      Have a nice X-mas

      Cheers

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