Forum Discussion

Brass Contributor

Sep 19, 2017

office 365 upgrade from 2013 to 2016 with click-to-run

Hello, about 60 machines installed with office 365 2013 (click-to-run) and I'm in the process to go to 2016. I will intall it myself with the admin account on every machine during the proces...

exchange

office 365

NunoAriasSilva

MVP

Sep 19, 2017

Hi Charles-André,

Is advised that you uninstall first Office 2013 to avoid issues.

At my understand you have two Outlook versions at the same machine, that could cause that error.

Charles-André Bélanger

Brass Contributor

Sep 19, 2017

The 2016 installation take care of uninstalling the 2013 version. There is only one version of Outlook on the machine. In my previous post, I should writen instead: if I uninstall 2016 and reinstall 2013 and then start Outlook, everything is fine

NunoAriasSilva
MVP
Sep 19, 2017
Hi Charles-André,

Try the "Option 2 - Completely uninstall Office 2016 with the easy fix tool" of this article.

https://support.office.com/en-us/article/Uninstall-Office-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8
- Charles-André Bélanger
  Brass Contributor
  Sep 19, 2017
  I suppose you mean "Completely uninstall Office 2013"
  - NunoAriasSilva
    MVP
    Sep 19, 2017
    Hi Charles-André,
    
    You can use both, because you have installed the two versions on the same machine at different time, it could have some parts that does not have uninstalled.