Forum Discussion
Office 365 "The fine print" popup message - is it legitimate?
Glenn and folks troubled with Office 365,
I am very disappointed with Office 365 and will be looking for alternatives and compensation.
Before I leave I did further investigating and ended up reinstalling Office 365, a product I already paid for. The steps I took under Windows 10 were as follows....(please backup your computer and track down your account/password info before trying the following).
1. Open "Apps & Features". Easiest way is to find this is type "Apps" in the search box next to the Windows start button/start menu
2. Scroll down to find "Microsoft Office 365" in the right hand side of Apps & Features and click it. This should open up a couple buttons (modify & uninstall). Click the "modify" button.
3. After clicking the modify button you should be presented with options on how to repair Office.
Sadly the quick repair option didn't work so I selected "Online Repair" then clicked the "Repair" button.
Best of luck.
To further clarify, when I repaired Office 365 I had one additional step to "activate" it by simply opening an Office application and activating it with an email and password for the account. The good news was when I reinstalled Office 365 and opened Outlook I did not loose any emails. This sure wasted a lot of time, business, and sanity though.
Hope Microsoft gets this under control soon.