Forum Discussion

Susan Woodward's avatar
Susan Woodward
Copper Contributor
Aug 20, 2018

Office 365 shortcuts "disappear"

My boss is successfully setting up some Office 365 shortcuts, but when she restarts computer they are all lost.   Is there a fix to this issue?   I can't find anyone with a similar problem. 
office 365
MagnusGoksoyrOLDProfile's avatar
MagnusGoksoyrOLDProfile
Bronze Contributor
Aug 20, 2018

Hi Susan!

Where does she add the shortcuts? Is it to the desktop or to the favorites bar in browser?

Regards, Magnus

  • Susan Woodward's avatar
    Susan Woodward
    Copper Contributor
    Aug 21, 2018

    Hi Magnus!

     

    She says she saves it to the desktop.

     

    Thanks

     

    Susan 

    • MagnusGoksoyrOLDProfile's avatar
      MagnusGoksoyrOLDProfile
      Bronze Contributor
      Aug 21, 2018

      Do you know what she create shortcuts to? Is it to webpages or files or office program files?

      I do not know which OS you are on but If You are on Windows 7 this could be the cause of/solution to the problem.

      https://support.microsoft.com/en-us/help/978980/desktop-shortcuts-disappear-in-windows-7

      https://support.microsoft.com/en-us/help/2670504/icons-disappear-from-the-windows-7-desktop