Forum Discussion

Copper Contributor

Mar 08, 2018

Office 365 Outlook 2016 Password Pop up Box

We are experiencing a strange issue lately. Users that have multiple O365 accounts connected to their Outlook client, they keep getting random pop ups asking for a password for 1 or 2 or all of the a...

office 365

Nate Wallace

Copper Contributor

Mar 09, 2018

Thanks Vasil for the reply. Our Office build is 16.0.4639.1000 32-bit. We have tested the "Account/Connected Services" stuff and ruled that out. We have a support ticket open with Microsoft and they have remoted into a couple machines that are experiencing this issue and they still don't know what the cause is and how to fix it. The last thing MS told us to try was flushdns. So, I'm trying to see if there are others out there that have other ideas since MS is out of ideas. Thanks again.

Salvatore Biscari

Silver Contributor

Mar 09, 2018

If I understand well, you are running Office 2016 Professional Plus (not ProPlus), i.e. a very old MSI version (not C2R), whose features have not been updated for years...

VasilMichev, could this be the problem?

Nate Wallace
Copper Contributor
Mar 09, 2018
Yes, Salvatore, you are correct. It is Office 2016 Professional Plus. It is an MSI distributed installation that is part of our Universities imaging process.
- Nate Wallace
  Copper Contributor
  Mar 09, 2018
  The strange thing about these pop ups is that they seem to be tied to Skype for Business somehow. I have one of the pop ups on my screen right now. It didn't appear until I clicked on the Skype for Business icon in my toolbar to start a chat with a colleague.
  - Salvatore Biscari
    Silver Contributor
    Mar 09, 2018
    Well, not so strange: in fact, SfB accesses EOL too.
    
    So the culprit could be very well SfB.
    
    Have you perhaps activated MFA?