Forum Discussion
Office 365 Non-Profit Assistance
Just checking, do you have a trial subscription at the moment and can you go into Purchase Services under Billing in the Admin center, do no non-profit plans appear there? If eligibility has been confirmed, that's strange but maybe there are some additional steps I am not aware of.
Until last week the subscription page was showing an error (or blank). Late last week a technician and I figured out how to sign up for a Business Premium trial, however the latest word was that there is no longer any record of the non-profit approval (despite the non-profit portal showing Status: Complete/Approved) and we will need to re-apply and go through the 20 business day waiting period again - without really knowing if it will fix the issue.
My main problem right now is that I'm stuck in low-level support land where the reps stick to their scripts and go in circles with the same lines over and over. I would love to talk to a "real" person who could possibly step back and see that after 7 weeks of spinning wheels, something is not right.