Forum Discussion
Office 365 no longer receives certain mails
We now run into the problem that certain mails are no longer received. These are sent from on cpanel but never arrive at office 365. We have checked all records of our panel and they are correct. Whe...
Just an update, in case anyone is interested in this case.
We checked and confirmed that the DNS is set up correctly. Daan will check if the problem persists if another domain is trying to send emails to the their tenant and this doesn't work, the next logical thing is to contact Microsoft support.
We checked and confirmed that the DNS is set up correctly. Daan will check if the problem persists if another domain is trying to send emails to the their tenant and this doesn't work, the next logical thing is to contact Microsoft support.
I have tested sending from one domain to another inside office 365 and that works fine. But when I send using another system than office 365 it won't work (Direct admin / Cpanel)
So O365 to O365 works, but not for example Gmail to O365?
Gmail to O365 yes.
But Cpanel, Direct admin to O365 not it don't even reach the exchange (according to office 365 support)- Sounds like cPanel is set up incorrectly in some way. It's been some years since I've used cPanel but do you have any SMTP-settings you can take a look at there?
